Course offerings
- We offer community college courses in accordance with the Liberal Educational Work Act for the needs of continuous learning and well-being.
- The selection of over a thousand courses includes courses in areas such as physical education, dance, languages, music, art, crafts and digital skills.
- There are no age, educational background, or skill requirements for the courses, but we offer our customers the opportunity to participate in different groups according to their own skill level.
- We offer different implementation options, such as face-to-face teaching at various locations in Helsinki, as well as online and hybrid teaching.
- We offer courses on different days of the week and at different times almost all year round.
- We develop our course offerings to meet demand using customer feedback and the expertise of our training designers and teachers.
Customer service
- Customer service is in line with good governance, reliable and friendly.
- The starting point is that we approach each customer individually and professionally. We want to avoid a sense of urgency when meeting with customers.
- We strive for a good customer service experience when registering and paying, as well as upon arrival at the college and during the course.
- We respond quickly to messages received through electronic channels, and we strive to handle the customer's matter within the same business day, if possible.
- We offer flexibility in payment terms through a separate agreement with the office.
- Course registration can be canceled free of charge 7 days before the start of the course.
- We are constantly developing our customer service process based on customer feedback.
Reachability
- We offer different contact channels for dealing with the office, e.g. by phone, email, social media or on site.
- Teachers are available during courses and, if necessary, via email with permission.
- We offer study advice to help you find the right course or level.
- The office and janitors guide customers in problem situations related to the premises and services.
- You can contact the student guidance office and the janitors by phone, email or on site.
Registration and payment
- We offer a variety of registration options on the website, by email or in the office.
- Course fees can be paid securely using various payment cards, online banking, sports and cultural benefits, or mobile payment applications.
- If necessary, the customer can also register for the course on site with minimal information, for example without a personal identification number or address information.
Customer satisfaction and dialogue
- We collect course feedback after the course ends and receive ongoing feedback from all channels.
- We resolve critical customer feedback by consulting all parties. If a contact request has been included in the feedback, we will respond within two business days. We also use the feedback we receive to develop services and operating models.
- We regularly send out a customer satisfaction survey, asking customers' opinions on various topics, such as course offerings, customer service, and office space.
- The Customer Jury is a participatory and interaction channel. Its The goal is to develop courses and services customer-oriented. The college collects information about its strengths, weaknesses and about its development opportunities through the opinions of approximately 12-5 council members. The customer jury will begin its operations in 2025.
Communication
- We provide information about current issues related to the institutes activities, studies, or events on our website, social media channels, and through our newsletter.
- We communicate and market through multiple channels so that our customers get the information they need, for example, when registration starts or new courses.
Customer security
- Our staff is trained to ensure the safety of our customers in the event of a fire, threat situations or similar incidents.
- We organize evacuation training at the beginning of their studies for immigrants studying in comprehensive school, integration training, and liberal arts literacy training.
- In the face of an epidemic, we instruct those who work in the house to use masks and hand sanitizers, if necessary, and to maintain safe distances.
- We provide instructions on safe practices for each category, such as the safe and appropriate use of hazardous substances used in visual arts.
- The college has rules of procedure, the aim of which is to promote internal order, the unobstructed flow of studies, and the safety and comfort of the college.
- We also improve student safety through continuous risk assessment.
Privacy Policy
- We protect the personal data of customers and staff with data protection practices.
- The Hellewi course management system is GDPR compliant and offers comprehensive tools. The system is always used in an SSL-secured online environment.
Accessibility and accessibility
- The main entrance to the school building is barrier-free.
- One of the elevators is marked in Braille and is suitable for wheelchair use.
- There is a wheelchair lift leading to the college office. Office matters, such as course registration and payment, can also be handled at the information desk in the lower lobby.
- Classroom doors have low thresholds.
- The accessible toilet has a childcare level.
- Accessibility information for customers and staff with disabilities can be found on our website at each location.
- The office and lobby information desks have fixed induction loops that allow the sound spoken into the microphone to be transferred directly to the hearing aid or implant processor using an electromagnetic field.
- The course management system Hellewi meets the requirements of the Accessibility Directive.
- We develop our websites to be fully accessible.
- We strive to use clear, common language in communication.