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Helsingin aikuisopisto > Course info > Starting and Cancelling a Course

Starting a Course

Please check the starting day of your course on our website or the printed brochure. The Institute does not send out separate confirmation to notify course starting.

Lessons are held on the Institute’s premises at Runeberginkatu 22-24 unless the group has been told that they will meet in a different location. The classroom can be seen on the TV monitor in the lobby on the ground floor. Students are advised to check the monitor each time they come to class because changes in room assignment are possible. To facilitate room allocation, students with physical handicaps are requested to contact the caretaker. The Institute does not purchase insurance on behalf of the students. The Institute does not provide locked or guarded areas for clothing or property. There are no free parking places for students at the Institute.

The length of each lesson (t) is 45 minutes. Lessons are not held on public holidays.

Course Cancellation Policy

Course registration is binding. If you need to cancel your course for any reason, it can be done free of charge within the cancellation policy by contacting the office by email toimisto@helao.fi. It is not possible to cancel by phone. Not paying the course fee does not count as cancellation. The Institute’s cancellation policy is as follows:

  • You can cancel your course free of charge 7 days before the course is due to start. If you have already paid the course, we will refund the course fee in full.
  • Course fee is charged in full if you cancel the course less than 7 days before it is due to start, or if you do not cancel the course and do not show up.
  • Course fee will be returned in full if the Institute cancels the course before it is due to start. The course will start if the minimum of participants have registered 5 working days before the course is due to start.
  • If the Institute is forced to suspend contact teaching due to a force majeur (for example government order related to corona virus), the course will continue as remote teaching. If remote teaching is not possible, the course will be reprogrammed to another occasion or terminated. If the course is terminated, the Institute will not refund the student, but instead, the student will be granted a gift card to be used for course payments at the Institute.

Refund will be made according to our cancellation policy once you have sent us your IBAN account number. If you have not paid the course fee or cancelled your participation in a course, we will charge you according to our cancellation policy. Course fees are collectible.

Course fee paid by Culture and Sports vouchers Smartum, Tyky or Edenred cannot be returned, but you can use the sum for another course. If the course is paid by using ePassi we can return the balance into your account, if the cancellation occurs within the year the course fee has been paid. If the cancellation occurs the following year the balance can be used for another course.

The cancellation policy doesn’t apply to the Open University courses. Read more (only in Finnish).

Course Certificates

Students may request a certificate of attendance from the Institute’s office when the course has ended.